Experience: 

Working Period:2009/06-2012/10

Company：Lianyungang Bright Pearl Hotel(★★★★)Position：Quality Inspection Manager

Job Description：Establish total quality management system; set up supervising and inspecting regulation; formulate three-level training system, and execute supervision authority on behalf of GM; reach every service places to inspect/oversee/assess/survey; build quality inspection criterion; settle the problems that often take place to training documents; establish and optimize quality control & inspection files.

Working Period:2001/06-2009/05

Company: Lianyungang Yuntai Hotel(★★★★)  Position: Housekeeping Manager

Job Description: Formulate annul work plan of housekeeping sector and implement it; Supervise the implementation of each position responsibilities /work procedures and regulations, Provide adjust scheme of organization regularly；Involve recruitment of staff; Take charge of staff train/evaluation/motivation; Handle all kinds of gusts’ complaints to housekeeping sector; and so on.

Working Period:1997/05-2001/04

Company: Hangzhou www.jianli-sky.com hotel (★★★)Position: Reception Office Manager

Job Description: Formulate annul work plan of Front office and implement it; Execute department rules and regulations; Take charge of staff train and performance assessment and so on.

Working Period: 1993/07-1997/05

Company: Hangzhou Friendship Hotel (★★★)  Position: Front office Captain

Job Description: Work on reception and information, registration, banquet booking,

Meetings arrangement and so on.
 

Self assessment:

I have worked in hotel for many years and am familiar with hotel operation, especially with 

Front desk, housekeeping and quality inspection.

I am good at using computer/internet and fluent in written and verbal English.

I have many experiences in custom service and have better analytic/coordinative/executive abilities

I am proactive, adaptable, energetic, honest and have good team work.